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Love 365: Find Your Story
Voltage, Inc.
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FAQ
Is it safe to purchase on Web Shop?
Web Shop is provided by our partner Xsolla. Xsolla is PCI DSS Level 1 which refers to the highest level of compliance with the Payment Card Industry Data Security Standard. Therefore, all payments made on Web Shop are completely secure.
Where can I find my purchases?
When you complete your payment, the purchase will be credited to your game account.
How long does it take to receive my purchase?
When your payment is successful, your game account should be credited promptly. If you experience any delays, ensure that your game device is properly connected to the internet or try restarting the game. If you still cannot see the purchase, contact Xsolla Customer Support for assistance.
Who can help me with my purchase issue?
If you need assistance with your purchase or wish to request a refund, contact Xsolla Customer Support.
Where can I find my purchase receipt?
You can find your purchase receipt in the email provided during the checkout.